Last week I was on a search for a specific pair of shoes online. So I did a Google search, and one of the top results was, of course, Zappos. Browsing their site at first, they didn’t have the size that I was looking for, so I went back out on Google, only to find that no other places had my size either. I was starting to lose hope, so I went back to Zappos to try out their live chat.

The lady who I spoke with on the live chat tried searching their inventory for my size, but they were all out. I asked if she knew where else I could get them, which she could have easily said no, but she searched the web and and linked me to another site that had them. They were the exact ones I was looking for. This made me very pleased.

Before I signed off the live chat, she sent me a link to another pair of shoes that were very similar to the exact ones I was looking for. I liked them a lot, but not as much as the others ones (from a different website). I ended up buying the shoes on Zappos, instead of the exact match from the other site. But why would I do that after a long search for the exact ones I wanted?

Customer service goes a long way, and finding companies that are willing to, almost, jump through hoops and provide top notch service is hard to find. The rep at Zappos was willing to send me to another company to buy shoes, as long as it meant that I was happy, and that speaks volumes. The shoes were also shipped to my door the next day for free!

Amazing customer service like that doesn’t happen often, but when it does, you never forget it. Great customer service is also what keeps people coming back. This certainly won’t be the last time I shop at Zappos. So, kudos to the Zappos team for putting the customer first.

What companies have you had great experiences with for customer service?